Terms and Conditions
Last updated: March 3, 2025
Welcome to Thea9. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and online store, operated by [Company Legal Name] (“Thea9,” “we,” “us,” or “our”). By visiting our site or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. Parties and Acceptance
1.1 The website and services are provided by [Company Legal Name], with registered office at [Registered Address], [City], [Postal Code], [Country].
1.2 “User” or “you” refers to anyone browsing, ordering, or otherwise using our site and services.
1.3 By accessing or using any part of the site, you accept these Terms in full. If you do not agree to all of these Terms, please do not use our site or services.
2. Scope of Service
2.1 We offer premium ceremonial‑grade matcha products and related items exclusively to customers in Europe. We do not ship to the United States.
2.2 Any new features, tools, or content introduced on our site, including promotions, subscription services, or events, are subject to these Terms.
3. Age Requirement
3.1 You must be at least the age of majority in your jurisdiction to use our services or have obtained parental consent where required by local law.
4. Orders and Payment
4.1 Payment Methods
Accepted payment methods include [e.g., Visa, MasterCard, PayPal, etc.]. All payments are processed through secure, PCI‑compliant gateways.
4.2 Pricing & Currency
Prices include VAT where applicable. Shipping fees are calculated at checkout based on destination.
4.3 Order Acceptance
We reserve the right to refuse or cancel any order at our discretion, particularly if an order appears fraudulent, exceeds purchase limits, or violates these Terms.
5. Shipping and Delivery
5.1 Delivery Estimates
Estimated delivery times apply to European destinations only and are displayed at checkout. We aim to dispatch orders within 3 business days.
5.2 Delays & Force Majeure
We are not liable for delivery delays due to carriers, customs clearance, or force majeure events, including natural disasters, strikes, or pandemics.
6. Returns and Refunds
6.1 Right of Withdrawal
Under EU law, you may cancel your order within 14 days of delivery without giving any reason. To initiate a return, contact us at shop@drinkthea9.com with your order number and reason.
6.2 Return Conditions
Returned items must be unused, unopened, and in their original packaging. Returns due to change of mind are at your expense; returns for defective or incorrect items will be free of charge.
6.3 Refund Process
Once we receive and inspect your return, we will notify you and issue a refund to your original payment method within 14 business days. Refunds cover the product cost; original shipping fees are non‑refundable.
7. Subscription Terms (If Applicable)
7.1 Subscriptions
If you subscribe to a recurring matcha delivery or membership plan, you agree to automatic billing at the interval selected.
7.2 Cancellation & Renewal
You may cancel or pause your subscription at any time via your account dashboard or by emailing shop@drinkthea9.com. Cancellations take effect at the end of the current billing cycle. We will notify you at least 7 days before any renewal.
8. Intellectual Property
8.1 All content on this site, text, images, logos, trademarks, and designs, is the property of Thea9 or used with permission. All rights reserved.
8.2 You may not reproduce, distribute, publicly display, or create derivative works without our express written consent.
9. User Accounts and Information
9.1 You agree to provide accurate, current, and complete information when creating an account or placing an order.
9.2 Keep your account credentials confidential. You are responsible for all activities under your account.
10. Accessibility Statement
10.1 Thea9 is committed to ensuring our website is accessible according to WCAG 2.1 AA standards.
10.2 If you experience any accessibility barriers, please contact shop@drinkthea9.com so we can assist you.
11. Affiliate, Influencer & User‑Generated Content Disclosure
11.1 We may earn commissions from affiliate links when you make purchases through certain links on our site. We only promote products we believe in.
11.2 User‑generated content (reviews, photos, comments) is published with permission. We reserve the right to edit or remove content that is unlawful, offensive, or infringes third‑party rights.
12. Force Majeure
12.1 We are not liable for any failure or delay in fulfilling our obligations due to events beyond our reasonable control, including natural disasters, strikes, pandemics, or government actions.
13. Payment Security & Fraud Prevention
13.1 All payment transactions are encrypted using SSL technology. We monitor for fraudulent activity and may suspend or cancel orders pending verification.
14. EU Consumer Rights Reminder
14.1 As an EU consumer, you have a 14‑day cooling‑off period to cancel your order without penalty (see Section 6).
14.2 For more details on your consumer rights under EU law, please refer to your local consumer protection authority.
15. DMCA & Intellectual Property Infringement
15.1 If you believe your copyrighted work has been infringed, submit a written notice to shop@drinkthea9.com including:
- Identification of the work claimed to be infringed.
- Identification of the infringing material and its location on our site.
- Your contact details and a statement of good‑faith belief.
- A statement under penalty of perjury that the information is accurate and you are the rights holder.
16. Service Level & Support
16.1 Customer Support Hours: We aim to respond to all inquiries within 48 hours during business days.
16.2 Uptime Commitment: We strive for 99.9% site availability but may schedule maintenance or experience unavoidable outages.
17. Disclaimer of Warranties
17.1 Our products and services are provided “as is” and “as available,” without any express or implied warranties.
17.2 We do not guarantee uninterrupted or error‑free operation of our site or services.
18. Limitation of Liability
18.1 To the maximum extent permitted by law, Thea9, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, our services or products.
19. Indemnification
19.1 You agree to defend, indemnify, and hold harmless Thea9, its affiliates, and their officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your breach of these Terms or violation of any law or third‑party right.
20. Changes to Terms
21.1 We may update these Terms by posting the revised version here and updating the “Last Updated” date.
21.2 Your continued use of our site after such changes indicates your acceptance of the revised Terms.
21. Governing Law; Jurisdiction; Language
21.1 These Terms are governed by the laws of Italy, without regard to conflict‑of‑law principles.
21.2 Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Milan, Italy.
21.3 If a translated version of these Terms conflicts with the English version, the English version shall prevail.
22. Contact Information
For questions about these Terms or any policy above, please contact us at: shop@drinkthea9.com
Thank you for choosing Thea9. We’re committed to providing you with premium matcha and exceptional service, backed by transparent and fair policies.
